Return & Exchange Policy

At Roshan Collection, we strive to ensure you love every purchase. If you're not completely satisfied, we're here to help.

7-Day Exchange Policy

We offer a 7-day exchange policy from the date of delivery. If you wish to exchange an item, you may do so by:

• Visiting our store, or
• Contacting our customer support team within 7 days of receiving your order.

The product must be:

• Unused, unwashed, and unworn.
• In its original condition with all tags, packaging, and accessories intact.
• Free from stains, perfumes, alterations, or any signs of use.

No Refund Policy

Please note that we do not offer refunds on any purchases. Once an order is placed and delivered, it is only eligible for exchange, subject to our exchange policy.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and clear photos of the item. Our team will review the issue and assist you with a replacement or exchange, where applicable.

Non-Exchangeable Items

The following items are not eligible for exchange:

• Products that have been used, washed, or altered.
• Items without original tags or packaging.
• Products requested for exchange after the 7-day period.

How to Request an Exchange

To initiate an exchange, please contact us with your:

• Order Number
• Name
• Contact Number
• Reason for Exchange
• Photos of the product (if applicable)

Alternatively, you can visit our store for a quicker exchange process.

We reserve the right to approve or decline exchange requests after inspecting the returned product.